Shipping policy

At Highdrate, we aim to deliver your products safely and on time. Please read our shipping guidelines below.

Order Processing Time

• All orders are processed within 1–2 business days (excluding weekends and holidays).
• You will receive an email/SMS/Whatsapp confirmation once your order has been shipped.

Shipping Time

• Standard delivery usually takes 2–7 business days, depending on your location.
• Delivery timelines may vary due to factors such as courier delays, festivals, or unforeseen circumstances.

Shipping Charges

• Free shipping may be available above a certain cart value (if applicable).
• Standard shipping charges will be displayed at checkout before you complete your purchase.

Order Tracking

• Once your order is dispatched, you will receive a tracking link via email/SMS.
• You can track your shipment using the link provided.

Delivery Attempts

• Our courier partners will attempt delivery 2–3 times.
• If the order cannot be delivered due to incorrect address or unavailability, it may be returned to us.

Shipping Locations

• We currently ship across India.
• If any location is unserviceable, you will be notified at checkout or by our support team.

Damaged, Missing, or Wrong Items

If you receive a damaged, missing, or incorrect product, please contact us within 48 hours of delivery with order details and photos. We’ll assist you promptly.

Contact Us

For any shipping-related questions, feel free to reach out at: hello@highdrate.in